Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the Top Line Furniture Flatpacks Online website and online 3D ordering portal (topline.cabinetry.online), operated by Top Line Furniture Pty Ltd (ABN registered, "Seller", "we", "us", or "our").

By accessing our website, creating an account (Retail, Business, or Trade), or placing an order, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not use our service.

2. Definitions

• "Buyer" ("you", "your"): Any individual, business, or entity registering an account or purchasing Goods.
• "Goods": Custom flatpack cabinetry, carcass components, hardware, Blum components, doors, panels, and accessories manufactured or supplied by us.
• "Portal": The web-based 3D cabinet planning and quoting system located at topline.cabinetry.online.
• "Specifications": All dimensions, cabinet heights, widths, depths, door profiles, drilling patterns, and material selections submitted by the Buyer.

3. Website Use and Intellectual Property

All content, graphics, diagrams, video tutorials, logos, software workflows, and text published on this website and in our Academy are the intellectual property of Top Line Furniture Pty Ltd or its licensors. You may not reproduce, distribute, or reverse-engineer any component of our website or software without express written permission.

4. User Responsibility and Specifications

Because our cabinetry is custom CNC-machined to order, the accuracy of all Specifications lies entirely with the Buyer. You acknowledge and agree that:

• We do not conduct on-site check measures or site inspections for flatpack orders (full custom design and measure services are available separately via our parent brand Top Line Furniture).
• You are responsible for confirming that all cabinet dimensions will fit your room, factoring in floor levels, plasterboard thickness, bulkheads, architraves, window sills, and appliance specifications.
• We strongly advise allowing 30mm to 50mm of scribe filler allowance on every corner and wall abutment to accommodate out-of-square walls.
• We accept no liability for cabinets that do not fit due to inaccurate measurements provided by the Buyer.

5. Pricing and Payment

All prices displayed in our portal are in Australian Dollars (AUD) and are inclusive of GST unless expressly stated otherwise in a wholesale trade quote.

Due to the custom-manufactured nature of the Goods, full payment (or approved trade deposit terms for active commercial accounts) is required prior to job nesting, board cutting, and CNC machining.

6. Orders, Variations and Cancellations

Once an order is submitted and payment is processed, the digital cutting files are nested and programmed for our automated CNC routing beds. Therefore:

• No cancellations, variations, or dimension changes can be accepted once material cutting has commenced.
• Any variation requested prior to cutting must be submitted in writing and may incur a technical rescheduling fee.

7. Production Timelines and Delays

Standard production lead times are typically 7 to 15 business days from order confirmation and payment, depending on board availability and peak seasonal periods (such as the pre-Christmas construction rush).

While we make every effort to meet projected completion dates, we are not liable for delays caused by third-party board supply shortages, transport freight delays, power interruptions, or events beyond our reasonable control.

8. Collection and Risk

Factory Collection: Goods can be collected free of charge from our Mount Barker manufacturing facility at 30 Secker Road, Mount Barker SA 5251 during operating hours. Buyers must bring a suitable, enclosed, clean vehicle, ute, or trailer with adequate tie-downs, blankets, and corner protectors.

Delivery: Where site delivery is arranged, delivery is to ground floor / kerbside or garage only. Risk of loss or damage to the Goods passes to the Buyer upon collection from our factory or upon delivery to the designated delivery address.

9. Returns, Refunds and Warranty

Under the Australian Consumer Law (ACL), you are entitled to statutory guarantees that goods are of acceptable quality and fit for purpose:

• Custom Goods Exclusion: Because Goods are manufactured to your individual custom specifications, we cannot offer returns, exchanges, or refunds for change of mind, incorrect customer measurements, or ordered wrong finishes.
• Transit or Manufacturing Defects: Any claim for damaged panels or machining defects must be reported in writing with photographic evidence within 48 hours of collection or delivery. Defective panels will be re-cut on priority.
• Hardware Warranty: Blum hardware is backed by Blum's manufacturer lifetime warranty against mechanical failure under normal residential use. Carcass moisture-resistant boards are warranted under standard manufacturer guidelines.

10. Limitation of Liability

To the maximum extent permitted by South Australian and Commonwealth law, Top Line Furniture Pty Ltd's total liability for any claim arising out of the supply of Goods shall not exceed the invoice amount paid by the Buyer for the specific Goods giving rise to the claim. In no event shall we be liable for indirect, incidental, or consequential damages, including contractor downtime, loss of profit, or storage costs.